We have offered as much information and assistance as possible to assist owners in sizing all the products we offer. Exchanges for different sizes will be allowed within 30 days of purchase, as long as the merchandise is returned in the original packaging and in an unused condition. A charge for shipping the exchanged size will apply. If no alternative size is suitable for your dog, a complete refund of the purchase price (excluding shipping) is offered. Return postage is the responsibility of the purchaser.
We do our best to ensure Muddy Mutts are made with the best quality products and workmanship. We will exchange any defective product up to 3 months after purchase due to defects in workmanship. Unfortunately, this return policy does not include damage caused by regular wear and tear. We cannot be responsible for ripped seams, tears or abrasions to the fabric or straps due to overly strenuous use or chewing by your dog. While Muddy Mutts have been tested and can withstand rigorous usage by very active dogs, some dogs may prove to be too active for Muddy Mutts. Please consider your dog’s personality when deciding to purchase Muddy Mutts.
Customer satisfaction is our main concern. If you have any questions or concerns please, don’t hesitate to contact us to get more information.