Returns and Exchanges
Exchange and Return Policy
We do our best to offer as much information and assistance as possible to assist owners in sizing our products. Exchanges for different sizes will be allowed within 30 days of purchase, as long as the merchandise is returned in the original packaging and in an unused condition. A charge for shipping the exchanged size will apply. If no alternative size is suitable for your dog, a complete refund of the purchase price (excluding the cost incurred by us to ship the original product) is offered. Return postage is the responsibility of the purchaser.
How To Return or Exchange
If you would like to return or exchange your Muddy Mutts please send them back to:
PO Box 67021
Ottawa ON K2A 4E4
Please mark the package “Product Return” and include your name, email, and return or exchange details. If you have any questions or you product's eligibility for a return or exchange please do not hesitate to contact us.
We do our best to ensure Muddy Mutts are made with the best quality products and workmanship. We will exchange any defective product up to 3 months after purchase due to defects in workmanship. Unfortunately, this return policy does not include damage caused by regular wear and tear. We cannot be responsible for ripped seams, tears or abrasions to the fabric or straps due to overly strenuous use or chewing by your dog. While Muddy Mutts have been tested and can withstand rigorous usage by very active dogs, some dogs may prove to be too active for Muddy Mutts. Please consider your dog’s personality when deciding to purchase Muddy Mutts. If you believe that you are eligible for a defective product return please, contact us and we would be happy to assess your eligibility for a replacement.