Frequently Asked Questions
Can dogs "go to the bathroom" in their Muddy Mutts?
Yes the most certainly can. Muddy Mutts have an opening that extends from around the dog's belly button area backwards to allow for them to go both #1 and #2.
I have a long bodied dog such as a corgi or a daschund. Would Muddy Mutts fit my dog?
Not yet but we are working on it! We are currently working on designing a coat customized to longer bodied dogs. If you would like to help us with this process please contact us and we will send along a sizing chart for you to send us back your dog's measurements. This greatly helps us in our design process!
My dog is a little between sizes. What do I do if the back straps are too long?
We have had customers have sucess purchasing 3/4 inch buckle "strap extenders" through third parties such as amazon which can help to adapt the sizing of your Muddy Mutts.
Do you sell companion products such as booties or coats?
No unfortunately we do not.
However, Muddy Mutts are designed to be worn with any type of traditional dog rain coat. Combining Muddy Mutts with a waterproof, windproof jacket will protect your dog from the worst Mother Nature has to offer.
Our product also works very well with various types of dog booties. We recomend ones that go a little up the leg so you can tuck them underneath or overtop of your dog's Muddy Mutts.
Do you make custom products?
No unfortuantely we do not offer customized products.
Can I exchange my Muddy Mutts for a new size?
We do our best to offer as much information and assistance as possible to assist owners in sizing our products. Exchanges for different sizes will be allowed within 30 days of purchase, as long as the merchandise is returned in the original packaging and in an unused condition. A charge for shipping the exchanged size will apply. If no alternative size is suitable for your dog, a complete refund of the purchase price (excluding the cost incurred by us to ship the original product) is offered. Return postage is the responsibility of the purchaser.
If you would like to exchange your Muddy Mutts please send them back to:
PO Box 67021
Ottawa ON K2A 4E4
Please mark the package “Product Return” and include your name, email, and return or exchange details. If you have any questions or you product's eligibility for a return or exchange please do not hesitate to contact us.
How long will it take to get my Muddy Mutts?
Once an order is placed it typically takes us 1-2 days to process an order to send out for shipping. Once it is shipped the shipping times vary by location. Here are some shipping time approximations for locations we often ship to.
Shipping to Toronto/Ottawa takes approximately 2 business days
Shipping elsewhere within Canada takes approximately 5 business days
Shipping to the USA takes approximately 8 business days
Shipping to the UK takes approximately 6 to 10 business days
Shipping to Norway takes approximately 4 weeks
*Please note these shipping times are estimations and that Canada Post delays may cause them to vary.
I would like to sell Muddy Mutts in my store. How can I go about doing this?
If you are a pet supply retailer who already offers your customers a variety of pet clothing and accessories, Muddy Mutts Dog Apparel is the perfect addition to the merchandise you sell. To find out more about becoming a retailer of our products please visit our Become A Retailer page.
Are Muddy Mutts washable?
Yes! Muddy mutts are indeed washable. We suggest hand washing them and hanging them to dry to be as gentle as possible the waterproof coating.